11-27-2016 01:21 AM - edited 01-05-2022 12:59 AM
Hi guys
I previously signed up with public mobile prior to the 4gb/month promotion so i had it set up to change to the new plan on Nov 27th. I also had some credit on my account so it would auto-renew my plan. For some reason my account it says that my account has been suspended even though my current balance is $213??? Also my future dated plan should have changed today. Does anyone know how to fix this glitch or which moderator to PM?
Thanks
12-02-2016 12:16 AM - edited 01-05-2022 01:08 AM
It looks like they manually changed my plan to the new 12gb which I future dated (but did not flip over). The plan now is correct but the data is not working. I have tried my sim on different phones and its the same issue. I double checked my APN and mobile settings. I looked at my data add on and for reason it says data limit: Unlimited, Data used: 0, Data remaining: Unlimited, Status: Active
I think this is the cause of the issue but I cannot be sure.
I just want to thanks the mods:
@Mary_M @Shazia_K @Jeremy_M @Brooke_C @Dave_M
for all their hard work. If someone can PLEASE look into this issue for me that would be very helpful. I have PM'd you guys already.
Thanks
11-29-2016 08:03 PM
11-29-2016 01:54 PM
Its been fixed on my account. Plan now sayd 12gb. Thanks PM!
11-27-2016 03:11 PM
11-27-2016 08:20 AM
Alright so it looks like my plan is active because they deducted the money but my plan has not changed to the 12gb promotion plan when it was scheduled. Anyone else have this problem?
11-27-2016 02:19 AM
11-27-2016 01:50 AM