Plan renewal payment issue

[Dav51]

Long time customer here...  I just got a text today saying my plan did not renew because payment not received, but payment history shows payment made today with the credit card on file-- there's a receipt for it.  What's going on with Public Mobile billing and who can I contact to resolve this?  

[Rajaji]

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@Rajaji wrote:

send a msg to @CS_Agent to create a ticket and get the billing sorted. They are pretty responsive and will provide best solution (my personal experience) .

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While you wait for the agent's reply, try the following ....

Login My Account first.  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")

Then click the button Pay and Resume services now and follow the steps to make payment. 

If you don't see such a button, the use this link to access the payment page and make payment (remember to add E911 fees if it is applicable to your province):
https://myaccount.publicmobile.ca/en/account/payment/funds/card

if it still gives you error, you might need to pay by voucher instead.   Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account.  This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

[b_tattrie]

I was worried about the same thing but I was able to get an email code right away. I think they're just getting slammed with login requests right now - my code finally made it through after 16 minutes, long after I'd logged in

[LauraG1]

Same here. And my number must actually not be working because I couldn’t receive my authorization code to get logged into the app to check my payment history. 

[b_tattrie]

seems to be a widespread issue - I had the same issue just now, and someone else recently made a thread saying their payment wasn't going through. 

When I check the Public app it doesn't show a  past due balance, and when I check my credit card I can see the payment is in there like I'd expect, so I'm assuming one of their robots is acting up... but also making sure my podcast is downloaded for the commute home, just to be safe

[Rajaji]

send a msg to @CS_Agent to create a ticket and get the billing sorted. They are pretty responsive and will provide best solution (my personal experience) .