@yyd27 wrote:
@CS_Agent
My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment should have been made.
Please advise what to do.
Hi, Try this.
Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.
If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You
