Plan not active after payment

[Joanforbes99]

I made payment 11 days ago acct is still showing the balance but no service

[geopublic · Accepted solution]

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@Joanforbes99 wrote:

I made payment 11 days ago acct is still showing the balance but no service

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Wow, are you saying that you haven't had service for 11 days? You need to contact the Moderator Team just click here to send a message to the moderators and they will help resolve the problem. 

Good luck!!

[JaimeLaPizza]

@Tony8  "No plan was selected"... that would be detected by clicking on the "Overview" tab, and then clicking on the "Plan details" under the "Account status" header ?

[mimmo]

@Joanforbes99  try the lost stolen trick

   https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Tony8]

I helped setup a SIM for my sister. She had the same or similar issue. The number was ported but no plan was selected.  

She logged into her account and selected "change plan now", a chose a plan,  and it worked. 

[JaimeLaPizza]

What does the phone say ?  Any indication/message on its screen ?