Plan change

[Rasasomi]

A credit of 45.2 $ has been issued to my credit card for a new plan. I want a refund for that since my plan is not changed.

Thanks

[gpixel]

@Rasasomi 

hi contact customer support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

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[Rasasomi]

Thanks. I did it, but the plan is not the one I chose. I need to talk with an agent. 

[softech]

@Rasasomi   the plan could be there but you just checking a cached page

Please try logging in My Account again using incognito mode and you should see the new and correct plan that way