Plan change - glitches / emergency

[mike-tile]

Hello
I've changed my plan on August 18th. The payment went through successfully, but my new plan doesn't work it's suspended and it looks like 30-day pass for $10.00 was charged double time.
I really need my phone number start to work immediately as the phone number I'm using is for work! I've sent private message to moderators as well!
Please help, fix glitches as soon as possible!
Thank you!

[Chau629]

Any solution, since no support is available.

[Vickel]

from what I've been seeing on the forums
It looks like it affects the people that just signed up for the bonus data promos

[Chau629]

The Moderator Chat does not load even to contact'em.

[will13am]

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@Vickel wrote:
Looks like lots of users got affected by this

Hopefully it gets resolved soon

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This seems like a fresh new issue.  Like other self serve portal issues, it could be here to stay.  

[Vickel]

Looks like lots of users got affected by this

Hopefully it gets resolved soon

[will13am]

Looks like you've encountered an account related problem. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...