@leonardoaboud Thanks for sharing your concern with our community, as we can see that they have shared some information about it, just in case you need more assistance, we left a private message, please review your community inbox
The only way Public Mobile will refund you is if you ported out before your last cycle and the system accidently charged you. If you cancelled your service in the middle of a cycle, then that was your choice and they won't refund you. If this was an accidental charge, use the chatbot in the bottom right corner to contact them.
