Picture messages not downloading/loading

[Eddie88]

When people send me MMS images they do not load or download

Here's what I've tried:

Taking out SIM / resetting SIM card

Restarting phone

Turning airplane mode on/off

Making sure I'm connected to mobile data network

I need public mobile to fix this ASAP, it's what I'm paying for

[Mary490]

On iPhone, this happens to me if my storage is full 

[EB0]

Hi @Eddie88 

Pixel 2XL may not support MMS, please check the link for the supported phones 

 https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates?_gl=1*b8azbk*_gcl_au*M....

[Eddie88]

My phone is Pixel 2 XL

It doesn't show the "MMSC proxy" field only "Proxy" and "MMS proxy" but not a MMSC PROXY field... so where do I enter the https://mmscproxy.mobility.ca/ ??? in the Proxy or MMS proxy?

[Eddie88]

I've also tried that Changing APN Settings on Android Phones | Public Mobile it doesn't work

[EB0]

@Eddie88 

If you have android phone, check your APN settings (Android Phones Only):

1. Open your phone’s settings and tap:

• Access Point Names
• New APN settings

1. Verify the following field match:

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

[Sansan]

@Eddie88  what type of phone do you have? See if your phone has the following. If not, delete and add the below  for android. 

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: mmscproxy.mobility.ca

MMS port: 8799

MCC: 302

MNC: 220

APN Type: default,supl,mms

                             or default,mms,agps,supl,fota,hipri