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Phones and hardware

JenL
Model Citizen / Citoyen Modèle

Hi, I changed my data settings so apps I don't normally use won't eat up my data while I'm out and about. I ended up not having data at all so I changed all my settings back and limited my data to match my plan. It is still not working. Any suggestions?

15 REPLIES 15

JenL
Model Citizen / Citoyen Modèle

@darlicious lol great advice, thanks!

@JenL  Enabling your data saver, restricting background data usage in unnecessary apps ( like 90% of them) and keeping mobile data off unless needed should eliminate most data usage from apps. Checking each app for its usage will identify the hungry data eating monster (s).

JenL
Model Citizen / Citoyen Modèle

@Jb456 yes that was the solution. My phone has a lot of apps. I guess all it took was going out a few times and it gets used up. 

JenL
Model Citizen / Citoyen Modèle

@kselmak Thank you. You too, Merry Christmas!

Jb456
Mayor / Maire

@JenL wrote:

@Jb456 this month has gone by so fast, I haven't used my phone apps while I have been out. 


Understand but to ensure I'd suggest you log into self serve and scroll down to "My Data & Add-ons" that section should display your 30 day plan data and any promo data....if nothing is showing it means it has all been used up.

 

🙂 well it's an excellent excuse for a walk really.

Enjoy the evening:)

JenL
Model Citizen / Citoyen Modèle

@Jb456 this month has gone by so fast, I haven't used my phone apps while I have been out. 

JenL
Model Citizen / Citoyen Modèle

@kselmak that's smart, common sense! I have a dog so, I didn't even think of that. I already planned to take a walk. Thanks!

Jb456
Mayor / Maire

@JenL have you logged into self serve to ensure you did not use all your data up?

 

What is the model of your phone?

JenL
Model Citizen / Citoyen Modèle

@Jb456 the details have been adjusted in my phone but, it did not get my data working again. I rebooted the phone too. I may need a MOD.

@JenL if you would like to test it at home make sure you turn off your WiFi

JenL
Model Citizen / Citoyen Modèle

@Jb456 that was not easy. I was able to use the information you gave me and edited my phones info. I'm going to go for a walk in a bit and give r a test. Thanks. I'll keep you posted. 

Check APN settings.Screenshot_20191225_182521.jpg

 

Dunkman
Oracle
Oracle

@JenL 

Try rebooting your phone. Maybe network reset also. 

Jb456
Mayor / Maire

Check APN settings on the phone..

 

They should be as followed.

 

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

 

Then restart phone

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