Phone

[JOHN-L-PADDY]

I have given them my new payment method. My account will not let me use call out or get text messages. How do I fix t

[JOHN-L-PADDY]

I HAVE TRIED EVERYTHING MY ACCOUNT IS TOPED UP. I NEED TO ACCTIVATE IT.

[BKNS27 · Accepted solution]

@JOHN-L-PADDY 

Try rebooting your phone by powering off then back on and see if that works.

Otherwise, private message a CS_Agent to investigate your issue at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Abheer]

Hi @JOHN-L-PADDY 
Have you topped up your account? If you are a new customer, have you recently ported your number from another carrier?