Phone(s)/Network not working

[Run_BFP]

Sunday May 30 - Phone working ok.

Monday May 31- three phones in the household could not connect to the network. I tried to call the person standing next to me and it did not connect. Texts took over 5 minutes to get delivered.

Tuesday Jun 1 - Same issue as previous day.

Wednesday Jun 2 - One call connect early in the morning. Now nothing again??????

[esjliv]

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@Run_BFP wrote:

I am in Maple Ridge, BC. All 3 phones have been unable to connect since Monday. All 3 phones are on Public Mobile.

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@Run_BFP All three Public Mobile phones having the same issues? That is weird, unless it is connected to a cell tower.

If there are no obvious issues - check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/ 

I would ask the Moderators to see what could be up: https://www.publicmobile.ca/en/qc/get-help/articles/contact-a-moderator

In the meantime, do some trouble shooting with the three devices, and see if anything improves the service.

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

[Run_BFP]

If I was smart enough to mark up your graphic I would, but its the furthest tower to the right of  the picture and halfway up the image. I am a little to the left side of the tower.

I am using an iPhone 11 and did look for the setting to force it to 3G, but still haven't found the setting. 

[softech]

A brief look at it , Maple Ridge has decent coverage

you might want to check the map yourself to see if you are close enough to Telus towers

https://www.ertyu.org/steven_nikkel/cancellsites.html

Anything you try.  Try to force the network to 3G and see if you are receiving calls and if data is going through.

[Run_BFP]

Been on Public Mobile for nearly 18 months on an unlimited plan for all that time.

[Run_BFP]

Odd, I don't think there is a call time or text time limit on an unlimited plan? Do the phones get slower to the point of not working?

[Run_BFP]

I am in Maple Ridge, BC. All 3 phones have been unable to connect since Monday. All 3 phones are on Public Mobile.

[Anonymous]

 @Brighton98 : Nice job asking an activation question _and_ trying to help. There is no slow data feature here. Once out of a prepaid feature, the feature just stops.

[Brighton98]

Have you gone over your limit of data call time or text time if so it would be because your network gets slower after you go over your limit.

[softech]

@Run_BFP  I guess you tried reboot all your phones?

Do you live in a city or you live a bit remote?  I wonder if it is related with cell towers

Also, there seems to be some outage now.. Markham, Ontario.  Any chance you are in the area?