Phone reactivation

[Njr6060]

I’ve been away for 2 months my phone is not activated 

[esjliv · Accepted solution]

@Njr6060  

Log into My Account and make a manual payment to reactivate your plan.

Or, if the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), Public can still find your account, right? Accounts/numbers are lost if in nonpayment suspended status for over 90 days.

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link

[HALIMACS]

@Njr6060 

You may need to make a payment to 'resume' service.    Also try rebooting device, or resetting network connections, or removing and reinserting SIM card if you were on auto-pay and the account displays as Active in self-serve.

If there is a registered payment card on file, log into self-serve and make payment sufficient to restore services.

Alternatively, you can purchase a payment voucher (top up card) from many merchants such as Shoppers Drug Mart, Shell, etc and apply it to your service by calling 611.