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Phone randomly changed no notfication.

LukasS
Great Neighbour / Super Voisin

Today my phone number was randomly changed. I saw from previous questions that this has happened before and I would very much like my old phone number back. Can someone help?

4 REPLIES 4

addonsnotworkin
Good Citizen / Bon Citoyen

@LukasS  any chance @cs_agent will help 100%

HALIMACS
Mayor / Maire

By any chance, @LukasS , does any of your services work with your prior mobile service provider? (presuming you moved here recently from another provider)

When you try to log into that account, does it still display as 'active'?

addonsnotworkin
Good Citizen / Bon Citoyen

A similar situation happened to my Fiance. SHE CONTACTED CUSTOMER SERVICE AND NUMBER WAS RESTORED!

Handy1
Mayor / Maire

@LukasS  Did you join pm and try to port  a number into PM in the last month ? Did you reply yes to the old carriers confirmation text to port ? Did you check to see if the number could be ported into PM ?

Check to see if # can be ported

 

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

 

but you can submit a ticket with support to confirm what happened 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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