02-19-2026 01:06 PM
Hello,I received a call 2 days ago stating that you've been having trouble to move my phone number from Fonus to your company. I'm double checking if it's in the process cause I will lose access to my plan with Fonus today including calls.
02-19-2026 01:10 PM
hi @Michka
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.
And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
02-19-2026 01:08 PM
You better open a ticket through chatbot ASAP as you have to have BOTH accounts active in order to transfer number
