@Ahmadjasim - Do you have ANY services working on the Public Mobile SIM card? Make sure to restart the phone and perhaps perform a reset of the network settings.
Was the other provider a mobile provider? You will need to keep the old SIM into your phone.
Yes, those should take 2-3 hours (usually sooner) to complete if all the ducks in a row. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
