Phone not working

[Metis]

My friend changed his plan today and now he has NO service at all. Please advise.

[will13am]

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@Metis wrote:

Thank you for the information. I have send a message to the cs_agent. He is on automatic payments and the phone was rebooted and still does NOT work.

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Is the account showing as active and also is the phone able to identify the Public Mobile network?  Perhaps a phone setting (airplane mode, mobile data switched off) is the culprit here.  

[Metis]

Thank you for the information. I have send a message to the cs_agent. He is on automatic payments and the phone was rebooted and still does NOT work.

[Handy1]

@Metis before asking support for help , make sure the payment was taken and the funds sent just sitting in available funds if they are make manual payment and reboot the phone first and test again if still no luck get support to investigate 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

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[hTideGnow]

hi @Metis 

ask him to reboot the phone, and Reset Network settings first

if same, he needs to login Community using his account, not yours, and then message support agent using this link          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage