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Phone not working

Brian13
Great Neighbour / Super Voisin

I just activated my public sim this morning but my phone says sim not registered 

2 REPLIES 2

BKNS27
Mayor / Maire

@Brian13 

Did you port your old number over to PM?

Or picked a new number?

 

If you picked a new number, just reboot your phone by powering off your phone then power back on.

 

 

softech
Oracle
Oracle

@Brian13 try to reseat the sim or try on another phone 

 

no worry if that dies not help.  It is just a sim provisioning issue and easy fix for PM.  Please open ticket 

 

 

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

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