yesterday - last edited 17 hours ago by computergeek541
I just signed up to public and my phone no longer works for texts and calls and data now
8 hours ago
Hi there, you could check few things as follow:
1- Go to : Setting > Mobile networks > Click on the new PM SIM with your new numbers >
2- In SIM card settings: Make sure it is turned ON > Access point Names, then follow instructions below:
Your phone’s Access Point Name (APN) settings contain information that’s necessary to make data connections. While you usually don’t need to configure APN settings, if you’re experiencing data issues, it’s worth checking if your APN is set up correctly. Follow the steps below to find out how:
Next, check your APN settings (Android Phones Only):
yesterday
that is the page you type in your problem , click send and send to PM customer support. You have to do that fo get proper support help
you wasted so much time refusing to do that. Support ckoses at 10pm Toronto time. Even you put in the ticket now, likely it won't be looked into until tomorrow
yesterday
The link does not allow me to message anyone, it takes me to a customer complaint thing. And how do I put in the ticket
yesterday
did you put in your ticket yet?? no one else can help if you still not put in the ticket
we are just customers here. You can continue to talk to us but the one who can help need you to message them. Use the link to message PM
yesterday
Not able to connect with support, it takes me to the chat community. My phone is not working, I’d like you to get it working so I can use it. Basically I have no service because I believe the my number is not connected, I can’t phone and text and I have no data. I already paid the 36 bucks for the plan and this has all been bull**bleep**. Please help
yesterday
@Beast302 wrote:How do I message support?
this is the most annoying carrier plan ever
Read the answer, Oracle already posted it on the first reply
but in case you need it, here you are
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
How do I message support?
this is the most annoying carrier plan ever
yesterday
just message support and ask them to reprovision the sim/account, it will be an easy fix for support
yesterday
Hi, I have tried a reset and it still doesn’t work. Says SOS only.
My phone is an IPhone 10 XR
I ported my number from virgin and they released it but I’m not able to get my phone connected
yesterday
which phone no longer works ? the one with the PM sim card in? or you ported the number and you were talking about the phone with the old carrier sim card no longer works?
if it is the PM sim card not working, reboot the phone first. Check if it shows SOS or if it connects to PM network.
If it still does not work, can we know what brand and model is the phone? But it could be just sim or account provisioning issue. Easy fix for PM support, you just need to engage them by direct message here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there