Phone not working after plan change.

[jessiefitkowski]

Did a plan change yesterday and now the i cannot make any phone calls, use data, text. It says my account is still activate and not payment is required until Nov 19th, 2018.

Can someone contact on 204xxxxxxxxxxx since my phone isn't working. CTN is 204xxxxxxxxxxx

[mimmo]

Let's call it a feature to get more ppl involved in the community.

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@Anonymous wrote:

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I'm declaring right here that it's a designed-in feature 🙂

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[Anonymous]

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@mimmo wrote:

@jessiefitkowski great to see the trick worked. @

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I'm declaring right here that it's a designed-in feature 🙂

[mimmo]

@jessiefitkowski great to see the trick worked. @

[jessiefitkowski]

THANK YOU! The report it missing/stolen and found trick works.

[Jarvar]

Just wondering @jessiefitkowski

Which plan did you have before and which plan did you change to?

Some details might help.

Have there been any other changes since then? like a network update or software updates?

The more detailed information the better people can help.

[jessiefitkowski]

Account says it's active.

I will try your suggestion. Thank you

[mimmo · Accepted solution]

What does account status say? 

Try putting phone in lost stolen mode for 5 minutes the click found phone via self serve.