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Phone not receiving

acdnaidu
Great Neighbour / Super Voisin

My phone is not receiving calls.i can call someone but in coming call goes to my voice mail,can someone please help me

4 REPLIES 4

Triguy
Mayor / Maire

Have you tried:

- turning Do Not Disturb On the OFF

- rebooting your phone

- asking someone to call putting *67 in front of your number to block their number in case your phone is blocking their number

- try your sim in a different phone

Staliger
Mayor / Maire

@acdnaidu If your account is active, and rebooting phone didn't help, you need to contact moderators here so that they could restart your account on their end: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

@acdnaidu Check to see if unconditional call fowarding is enabled. Dial '#21#' to disable it. Welcome to the community.  Stay safe. 

zblackma
Deputy Mayor / Adjoint au Maire

Check to see if you have your phone on Airplane mode or do not disturb @acdnaidu . Welcome to Public Mobile.

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