Phone no working

[Cheyhaug]

I switched my plan going on 3 days ago and i am still unable to actually use my phone, my account says it is actice but jt not working anyone else have this problem ? 

[Anonymous]

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@Cheyhaug wrote:

I switched my plan going on 3 days ago and i am still unable to actually use my phone, my account says it is actice but jt not working anyone else have this problem ? 

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 @Cheyhaug:

If the mods haven't resolved your issue yet then you can try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...