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Phone logs

Danaquinn
Great Neighbour / Super Voisin

Hello -

how do I access old phone logs when I no longer have a public mobile account? Thank you 

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Danaquinn 

honest, i don't think you can.  Support likely cannot provide you the log since you already left, unless you have a police request or court order

but you can try and ask PM support by submitting a ticket.

 Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET