Phone help

[robin16]

I have a Samsung, Galaxy A53 5G

Since  I switched to public mobile,

I can't access my public mobile account

People can't call me unless I'm in their contacts

Could this be my phone causing the problem

[robin16]

Thanks for the help

Phone is working OK now

[Sansan]

Your old phone number or SIM card number?

You need to update the number in your profile.  But if you can't sign in, you need to contact agent again and let them know that the number doesn't match so that they can fix it for you or allow you access to the account so that you can update it.

[robin16]

Ok, yes I removed old sim,no haven't been able

The app  keeps trying to use old number

[robin16]

Yes I will, my husband has a 10 s and is working no problem

[robin16]

Yes I have done both, I've removed SIM card and reinserted it

[BKNS27]

@robin16 

That is strange because my old Samsung S8+ works fine on PM for any calls including spam calls.

It must be a setting on your A53 5G phone. 
Contact a CS_Agent to investigate your issue and your login issue.

DM them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Sansan]

@robin16  this is an older phone that's not supported by PM so it could be part of why you are experiencing issues.

When you switched over, dis you remove your previous SIM card? 

But were you ever able to sign-on to your My Account? When you connacted agents, what did they say?

Ask them to refresh your account from their end.

[hairbag1]

@robin16 

have you tried restarting your cell ?

Also, you could try a network reset.