Phone doesn't work despite having paid

[Zeker]

I changed to a new plan that was supposed to start today. However, my phone says that calls and texts aren't part of the plan. So I check my account online and then see that my plan has apparently expired. However, my credit card has been charged to it. Looking at payment tab, it shows that I currently have funds available while I don't have any amount due. So now I'm confused about having insufficient funds yet funds are actually there??? I don't want to pay twice for phone to actually work.

[Mary_M · Accepted solution]

Hey @Zeker,

thank you for reaching out to us !

Can you please send us a private message with your details ? We're more than happy to help 🙂

@_annie one of our awesome mods has already responded to your private message, please view it !

Cheers everyone,

Mary

[neatooo]

@_annieUnfortunately it is time to contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

[_annie]

I AM HAVING ISSUES WITH MY PHONE AS IT CANNOT USE CALLS OR DATA. - PLEASE ADVISE. I HAVE WAITING FOR SOME TIME TO REPLY.

[neatooo]

Unfortunately it is time to contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...