07-20-2020 01:52 PM - edited 01-05-2022 12:30 PM
07-20-2020 03:10 PM
@mamabear1 if you need some help in paying your phone bill. PM has been helping on a case by case basis. Contact the moderators and ask them to help you out. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
07-20-2020 03:02 PM
@mamabear1 make sure the address you gave is same as your credit/debit card's address.
07-20-2020 01:55 PM - edited 07-20-2020 01:55 PM
@mamabear1 wrote:I can’t pay my phone bill
Are you implying you can't afford your phone bill....or you can't renew your plan ?
07-20-2020 01:53 PM - edited 07-20-2020 01:55 PM
@mamabear1 wrote:I can’t pay my phone bill
07-20-2020 01:53 PM
@mamabear1 wrote:I can’t pay my phone bill
How are you trying to pay?
If you're using a top up voucher, there is sometimes a delay from the time of purchase to the time that it start working.
If you're trying to top up by credit card, this is usually the result of an billing address mismatch.