Phone # authentication

[Hobart_07]

Hubby didn’t port over his phone number properly when he switched to PM so his phone number can’t be authenticated. He can make and receive phone calls but only receive texts from his contacts who have iPhones with iMessage. Will changing his phone # through his account rectify this situation? 

[Hobart_07]

Thank you. I’ll have him try that

[slusagm]

Since ou you can receive phone calls, the port was completed already

it is a text issue only for your case.  Make sure you remove the old provider sim card or disable (can even delete) the old provider esim

reboot phone and Reset Network Settings and it will work

[hTideGnow]

hi @Hobart_07 

if he can receive calls, that is not a porting issue

the text issue is about iMessage.  Go to Settings on the phone, remove the phone number, reboot phone and go back to Settings  to enter the phone number to re-register iMessage