I am in the same boat waiting for a mod response; 2/2 were generated by the system incorrectly. Kind of wierd if you ask me but hopefully they can respond soon as I have another line to port as well.
Looks like you've encountered an account related problem. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message. Refer to the following links for information on private messaging and how to contact a moderator.
Send a msg to mod they will look after you Contact any moderator by private message to help you with the process. In your private message the following info * PM account email address * PM phone number * Detailed explanation
What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
