Phone activated with the wrong plan...

[ninao]

Hi there, I just activated my phone this morning. I went through the "Plan" page at least 5 times before it advanced to the payment screen. I made full payment but it looks like the only thing that was offically created as my "Plan" was 30 Days of just texting for $10. I need to get my phone and data up and running asap. Thanks in advance. @CS_Agent

[Delia2017]

Hi simon Gary's plan has now expired without notice. How do I reactivare him account. His user name and password aren't working. When I try to get a new password it says that his email isn't recognized. Thanks Delia

[Simon_O · Accepted solution]

Hey there!

I am sorry to learn that.

I am 99% sure it is the taxes 😉

Now, for further assistance, could you please send a private message to @CS_Agent with your phone number and Account Number?

Thank you,

Simon

[ninao]

Thanks Mary

I was able to reset my plan and it is now working however there was an extra cherage of $8.96 on top of the $126 charged to my credit card. Do you know what that would be for?

NinaO

[Mary_M]

Hey @ninao,

thank you for raising concern with us in regards to your renewal!

It seems like the wrong plan was activated, but rest assured that you have come to the right place for help. Please send us a private message including your details and we'll be more than happy to look into it for you. 

Cheers,

Mary

[Samianauman]

Send a private message with your
phone number#,
and your email to mod along your details explaination and they will get back to you.   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437