Phone Port has not gone smoothly?

[Raria]

I've been talking to a support through my email. The last email I mentioned this

"Please contact or call your old provider and ask them for your account number.
We will need the account number from the old provider to resolve this issue for you as quickly as possible."

I have contacted support through PM several times and they have yet to respond back.  

Status -

*Data works fine

*Texting works half the time

* I can make outgoing calls, but no one can make in going calls.

* I have my old phone number.

(At one point both my old plans were working together. I thought once you port over the other plan ends)

Please fix this issue, It's been a week.

[alannasonfire]

Yeah, do not cancel your old sim. 

You will either have to reactivate it with old provider or change your number all together. 

DO NOT CANCEL YOUR OLD ACCOUNT UNTIL YOUR PORT IS 100% FINISHED!! 

[computergeek541]

---

@Pirahna97 wrote:

Try calling Chatr and telling them to cancel your sim if they havent already done so. I had an issue similiar to this when I was switching from Wind to Fido and it worked. 

---

I just want to make something clear.  When porting a number, this should NEVER be done.  As the porting is not complete of the OP's phone number, calling Chatr to cancel will  make the phone number unavailble to transfer.  He or she could even permanently lose the phone number.  The only time I could possibly see the need for that would be if the porting was already complete, but since Chtar is prepaid, it really would make no difference if the Chatr sim still worked until the next billing cycle.  Succesful porting of the number would make all incoming communications to be routed to Public regardless.  And plus, the Chatr sim is supposed to stop working automatically when the transfer is complete anyway.

. 

Raria, Public has already informated you that the porting did not go through.  So you'll need to provide your Chtar account number to Public customer service.  I can't emphasize enough:  DON'T call  Chatr to cancel.  Doing that will make you lose the ability to transfer your number over to Public.

[imm1304]

@Pirahna97, the lack of incoming calls for days after submitting a port request is a hallmark of a failed/stuck port request.  

If I were @Raria, I would immediately repy to that email from PM support and send the Chatr account number they asked for along with any other hlepful info about the Chatr accoun (PIN, Name, etc).  Allow the support staff to fix it.  At this stage, the ticket is active and someone would most likely fix this today if the needed info is provided. 

Calling chatR to cancel is not a good idea because there is a real risk of losing the number form chatr without the port request in place.  Its safe to assume that the first port request was probably denied by chatr due to error in the account number provided earlier.  

[Pirahna97]

Just thought that might be the solution cause @Raria can still make outgoing calls through the number just not recieve incoming and it might be because the other sim is still active on the number also. 

[imm1304]

I would advise you to just provide all the info needed for the port request to the PM support and then wait for a text message from PM confirming that your port request is complete.  

They specifically asked for your Chatr account number.  So send that in asap.

[Raria]

What should I do then? 

[imm1304]

Hi @Raria,

Everything you mention so far suggests that your original port request failed for whatever reasons and the PM support staff is requiring more info to re-submit the request.  Since they are asking for the account number again, it usually means that there was an error in the Chatr account number you provided initially.  

Please hold off on calling to cancel the Chatr line.  You don't wanna be in a situation where your Chatr phone number is lost due to cancellation before the PM support staff has had a chance to submit a port request.  

Once the port request is submitted, it should trigger the deactivation of your Chatr account automatically.  

[Pirahna97]

Try calling Chatr and telling them to cancel your sim if they havent already done so. I had an issue similiar to this when I was switching from Wind to Fido and it worked. 

[Raria]

Chatr. 

[Pirahna97]

Hey, @Raria which carrier where you with before?