Here’s an update. Everything is working now. It turns out something happened during account activation that allowed it not to finish but still have the number transfer. Since the number transferred, finishing the activation with a new number and then replacing that number with the transferred number got things working mostly. There was still an issue with outgoing calls and having Koodo still tied to the old number in the phone somehow. Buying a new eSIM fixed that.
I’m glad everything is working, but I don’t know how they would have fixed it without already having someone with Public to open a ticket. I don’t think they had access to the community before activation was complete. But I could be wrong on that.
I hope this helps someone that may have a similar issue.
