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Phone Connection

GRT1
Great Neighbour / Super Voisin

Just recently when I am away from my residence my Public Mobile data will not connect to my phone.  When I check the Public Mobile it shows as no connection.  I am unable to use maps, text, or internet unless I use a wifi connection at a mall or restaurant.  Very annoying.  Cannot figure what happened as it was working previously.  Thanks. 

3 REPLIES 3

HALIMACS
Mayor / Maire

@GRT1 

Have you checked your self-serve account to ensure you have not depleted your plan cycle data allotment?

If you have, that's why.

 

JoyLuck
Mayor / Maire

@GRT1 

Check your apn settings and ensure that your mobile data is on.

https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

Handy1
Mayor / Maire

@GRT1  Can you try the simcard in another phone to test ? Maybe also try resetting network settings . If same use this link to submit ticket with support to investigate 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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