Phone Calls not Working

[Vanzy8]

I just switched my phone service from Fizz, getting a sweet deal of $20 for 60GB. My mobile data works fine on my new Public Mobile line, but I can't receive calls.

Since I really need these services for work, could you please fix this ASAP? Your quick help would be awesome.

Thanks!

[hTideGnow]

hi @Vanzy8 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Vanzy8]

My fizz account are already deactivated.. and I'm now using public mobile service plan but the problem is I can't receive calls, tex

[Vanzy8]

Yes i can't receive calls and text, can you fix this ASAP please.. I need my phone services for work.. thanks

[Dunkman]

@Vanzy8 

What about outgoing phone calls?

What about texting?  Are you able to receive texts?  send texts?

Is your Fizz account/plan still working?