Pegg

[Anastasiiahula]

I lost my SIM card and switched to another number and provider. Will my account be deactivated? I don't want to use this number anymore. And unfortunately I don't have any access to the account to do it myself.

[eddieO]

@Anastasiiahula, another option would be to contact your credit card company and request a stop payment on Public Mobile, this will prevent them from charging you money and after 90 days your Public Mobile account will automatically be closed with your old phone number going back into the pool of available number for the next customers

[slusagm]

no, it won't magically deactivated, you have to turn if off yourself

but you cannot login My Account to do so because you lost the sim card.  So, you need to message PM and ask them to remove the credit card from the system for you so your plan won't renew again.  Please message PM here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437