01-03-2021 01:26 AM - edited 01-06-2022 01:43 AM
01-03-2021 09:01 AM
Hi @Za16A
If you're referring to having an inability to pay, and not challenges navigating public mobile's online system, try contacting the moderators to explain your individual situation for possible solutions.
To contact a moderator, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-03-2021 05:54 AM
The easiest way to pay your bill if you dont have a credit card set up with autopay is to pay with a voucher thru 611. You can buy vouchers at London Drugs, Shoppers Drug Mart, Shell gas stations, 7/11 and Walmart that can be redeemed immediately by dialing 611 on your phone. Once you connect press ( 1 ) then press ( 1 ) again and enter the 12 digit pin #. Once its loaded successfully you will get a text confirming you have added funds to your account balance.
More examples of vouchers can be found here.....
Other retailers that sell pm vouchers and RTP (real time payments)....
01-03-2021 01:30 AM
@Za16A wrote:I am anabel to pay my bill
Thanks
Can you give us more details. Are you using a voucher or credit card? Have you tried using self service or calling 611?