Payment

[James110]

Why won't my perfectly good Visa be accepted!!!

[Handy1]

@James110  If chat bot is not working you can use this direct link to contact support

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[James110]

Everything was entered as requested and there is no postal code on my Visa.

[James110]

It won't connect to customer service either.

[James110]

It doesn't say that...it just won't accept the payment.

[BKNS27]

@James110 

Is the postal code on the Visa matching the registered account postal code?

It must match. If it does then you need to submit a ticket for staff to help.

[Chalupa_Batman]

Sadly their payment system isn't always the best.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent