Payment

[Slug75]

I tried to update my debit card info, site keeps saying unable to process, try again later. Been trying for a week now. Many others seem to be having the same proble. What's going on?

[Slug75]

Payment issue has been resolved..Thank you

[slusagm]

but the old debit card still working and you have service?

but it has been long enough, you should ask PM  to check.   Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link: 
https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  If you don't get the 2FA text, click Didn't Receive code or Resend code and choose to receive via email or voicemail. But if you still cannot get the 2FA code, then use another email to create another Community account to open ticket ) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging ) 

[Slug75]

No, I still can't update as it still says unable to process. I also wanted to buy a different plan to get more data, can't do that either. Very frustrating, going to change providers.

[Ryan9000]

Have you tried different browsers?

I would recommend trying a few different ones.

• Chrome
• Edge
• Firefox 
• Opera
• Duckduckgo
• Brave
• Safari

[slusagm]

it is an common system issue.  You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now.   You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket.  Then load the voucher using My Account, PM app or by calling *611

[hTideGnow]

hi @Slug75 

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com