03-31-2026 07:22 PM
03-31-2026 07:43 PM - edited 03-31-2026 07:44 PM
Hello @KarenLevis
Unfortunately, a single word in your subject line isn't going to help us help you. Is there any way you'd consider sharing more information that can help us as a community help you?
03-31-2026 07:30 PM
what is your payment issue?
you want to update credit card? Login My Account, go to Payment -> Manage Subscription -> Manage Payment Method to update the card
or you dont know where to make a payment? If so, login My Account first, then use this link to make a payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
or you had trouble make payment and it keeps giving you an error? You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611