02-15-2026 07:59 PM
Trying to change payment details to continue service but it keeps asking me to activate my SIM card but it is already active
02-15-2026 08:10 PM
02-15-2026 08:00 PM
hi @Leelindt428
yes, you cannot login your My Account with the email you used, something wrong on the system but PM support agent can help
, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
