@Kaylapeacoxk wrote:
My payment wasn’t processed so I removed my card and tried to add it back on and it still wouldn’t take the payment. I tried to add a different credit card and it wouldn’t take that so I upgraded my plan and was able to get my phone activated again but now I was charged two amounts on the same day for two different plans. Looking for a refund.
Hello @Kaylapeacoxk the website is known to have cache issues. Try going into your settings and clear the cache, restart your browser and go into incognito mode and try again.
If that doesn't work, you can create a ticket to have a CS Agent to assist. Since you can log in, please use this.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
