new phone transfer

[wheeler2025]

so we went to set up a new phone and transfer,  but now the eversafe has a two step authentication and the second step texts a code to the number not in use.  so no way to login to the account

[slusagm]

Your kid account needs PM to help to sort out the login issue to re-buy eSIM.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[wheeler2025]

my kid ported the data over using the house wifi, but calls and texts are lost as esim was on old phone which he reset

[RavingRaven]

@wheeler2025 

You requested porting of your phone # during activation? Did you reply YES to the porting authorization text? Is your Public Mobile sim card working with full services? ( Data, incoming/outgoing texts and calls?)