Payment went through?? (I have service on my phone) but cannot call, text, or use data

[mariusng95]

I have autopay activated and the payment should have gone through (has never been a problem for me for the last few cycles) yesterday on November 1st, and there are things on my payment history (which i'm confused how it works)  but my phone does not call text nor am I able to use my data. 

CAN SOMEONE HELP ME? I need to be able to use my phone asap

[KayEn]

@Taekgun

Yes, i've sent a DM to Mods this morning and waiting. Hope i get the service back tomorrow morning. thanks.

[Taekgun]

@KayEn

Follow the exact same steps that @mimmo outlined above and the mods will get your service restored.

[KayEn]

I am experiencing the same problem. Not sure what to do. 😞

[mimmo]

you ran into the renewal bug.

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address/ pin or account number
- PM phone number
- explanation of what is happening or a link to this thread
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