Payment voucher

[145step]

*611 will not let me redeem my payment voucher 

[esjliv]

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@145step wrote:

*611 is not letting me redeem the voucher. There is no option to do so.

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Oh, are you perhaps trying to activate a public mobile SIM Card @145step . Apparently this option is not available any longer.

If you are trying to activate a sim card, then see @RossN to submit a ticket with customer support for assistance to do this, by the method # 2 listed:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-voucher/m-p/860922/highlight/true...

edit, wait, i don't think the above is the case...as you seem to be trying to top up with 611...well, what message are you receiving?

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

[Timer]

@145step 

turn off device and take your SIM card out and reinsert back on,

and see the photo  about call *611

[145step]

*611 is not letting me redeem the voucher. There is no option to do so 

[145step]

*611 is not letting me redeem the voucher. There is no option to do so.

[RossN]

@145step hi some vouchers won't activate for up to 24 hours maybe try again later or try to input it in your self serve account alternativly you can 

contact a cs agent to input it for you 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Timer]

@145step 

from which store you buy it? some voucher need 24 hr to Activated.

[Timer]

@145step 

call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

or 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, voucher and add it 12 digit PIN #,