Payment situation

[canadojacmel]

I have updated my CC information for payment. I have proceed with the payment but my is still not active.

[canadojacmel]

Thanks let me do that again 

[BKNS27]

@canadojacmel 

Try rebooting your phone by powering it off then back on. See if that works.

[hTideGnow]

HI @canadojacmel   On My Account, Does your Available Fund has an amount same or more than the amount you need for your plan?

if it is , try to do this to trigger the renewal process

1. Go to the plans or usage page and click on lost/stolen to Suspend the service.
2  Log off My Account

3.  After 2 minsutes,   Log back in My Account, Plans or usage page and click on lost/stolen, then Resume the service.

this will force a renewal and it should work

[canadojacmel]

Yes it is 🤷🏽‍♀️

[canadojacmel]

Hello,

I have done that and got the message that I have sufficient fund in my account when I tried to pay manually 

[hTideGnow]

HI @canadojacmel   So, the credit card is now on the system in your Self Serve My Account?

Try to manual pay again, but this time use the option "Other ..."   and put in the plan amount yourself  (do not use the option Amount Due).     If this works, then logoff from My Account and reboot the phone

[computergeek541]

Is the payment enough for the full price of your plan?  There might be a short delay before the plan renews.