Payment retrieving

[SalahAttar]

Hi there, 

I've mistakenly payed in advance balance 70 dollars. I don't know if I can retrieve this money. This money is not for the correct plan that I am using right now, it's for next 2 months. Please let me know if it's possible to get this money back.

Thanks

[JoyLuck]

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@SalahAttar wrote:

How to do so 

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Contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[SalahAttar]

How to do so 

[SalahAttar]

 I won't be using it anymore. 

[JoyLuck]

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@SalahAttar wrote:

That's true buddy, but I am traveling and no longer using the SIM card. So, the money will just go to waste if I couldn't retrieve it. 

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Contact the moderators to see if anything can be done.

[SalahAttar]

That's true buddy, but I am traveling and no longer using the SIM card. So, the money will just go to waste if I couldn't retrieve it. 

[SalahAttar]

a

[geopublic]

@SalahAttar  The $70 goes into your account balance and will automatically be used for your next 2 plan renewals so no worries.

[JoyLuck · Accepted solution]

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@SalahAttar wrote:

Hi there, 

I've mistakenly payed in advance balance 70 dollars. I don't know if I can retrieve this money. This money is not for the correct plan that I am using right now, it's for next 2 months. Please let me know if it's possible to get this money back.

Thanks

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Log into self service and the money should be in your available funds. You can just leave it there and it will be used for future renewals. If you need assistance then contact a moderator.

Contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[will13am]

@SalahAttar , there's no refunds.  However, you can change your plan anytime and have it take effect either immediately or on next renewal.  The funds will remain in the account until it's used up.