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Payment received and still disconnected

Footun7
Good Citizen / Bon Citoyen

So I have been disconnected after my payment was received by public mobile and they tried to take two more payments from my card even after the first one went through. I have spent hours trying to talk to anyone about why this has happened and I have not had any luck. My phone is used for work and this is a serious matter that public mobile doesn't seem to care about at all. They got their money and cut me off and now will not explain anything. I have lost wages for the day and the money for my plan without any help or explanation whatsoever. 

1 REPLY 1

CS_Agent
Customer Support Agent

@Footun7

 

Thank you for reaching out to us and sorry for the trouble. Can you please send us a private message along with your phone# for assistance?  

 

Thank you!  

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