Thanks for the reply. Private message was sent to @CS_Agent 60 mins ago. Still waiting.
The issue I have with the payment aspect of using PM is that it is very much a system setup to combat non-payer, which is understandble because PM is a prepaid phone service. However, when PM is at fault for not processing the payment properly but the customer ends up with suspended account and no service, it becomes an issue that makes me want to ditch PM all together. I also understand that the payment issue might not be entirely PM's fault, but certain things can be done to mitigate this issue. For example, why can't PM initiate a charge to the card on file a day before the due date, so that if there is an issue, a manual transaction can be initiated by the customer to avoid suspension of service? Or, how about just make the customer do a manual payment when the autopay did not go through? Telling the customer to ignore the "payment did not go through" message, which is confusing to say the least, but still suspending the account without a clearly defined restoration time, is not an acceptable solution to most people who depend on their mobile service to be available.
