Payment declined

[Nk]

So I sent 2 private messages 2 days ago to the @CS_Agent and no one has gotten back to me since. Extremely frustrating because I need my phone line and I cannot pay for it when i am trying to pay for it... The credit card companies are not declining the transaction so what the heck is going on? It shouldn’t be this hard to pay for a service I’ve been using for years. I’m on the verge of leaving public mobile if the moderators can’t support me for something so simple. 

My message was...

I can not renew my plan. Every time I try to replace my credit card it says the card issuer has declined my transaction. I called my card issuer and he said that they did not decline any transaction because they didnt receive any to begin with. I tried using another credit card and it also got declined. This is annoying that I cannot use my phone when I’m trying to pay my phone bill. Please help

[Carld123]

Mods are roaming the threads and replying.....good sign....

[Anonymous]

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@Nk wrote:

I do not want to pay extra to buy voucher. It’s refusing all my credit cards, not just one. And I called my credit card companies. It’s not their doing.

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Jeez. You sound like somebody else that was here recently. Do you want your phone going sooner? Or later? This is a quick way to get your service going and then afterwards to figure out why the credit card isn't working.

Different browser. Matching addresses. No unit # in field. No last digit in postal code.

Edit: Nevermind. I see the mods got back to you.

[KMG]

You can also try using a different browser, and also incognito mode.  That has worked for some people in the past.

[Nk]

I do not want to pay extra to buy voucher. It’s refusing all my credit cards, not just one. And I called my credit card companies. It’s not their doing.

[CS_Agent]

Hi @Nk,

We've replied to your private message. Please check your inbox.

Thank you,

Syed

[Anonymous]

 @Nk

The above.

Site policy requires you not show personal information on this open forum that is readable by anyone whether logged in or not.

You could also try a different browser.

If you have a unit # in your address then don't use the unit # field. Put the unit # into the street address.

Another odd possibility is to omit the last digit of the postal code.

Make sure the addresses match exactly to each other. The cc and PM.

[Carld123]

You could buy a voucher from recharge.com and add that to get you going till you figure out the cc issue