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Payment Method

tmvdb91
Great Neighbour / Super Voisin

How do I remove the credit card Public Mobile has on file? When I go to manage the card, it only allows my to update a new card, rather than just remove it.

Thanks

 

4 REPLIES 4

@Cheetah24 

the PM customer can't edit out the credit card info themselves. You're right...they can change it..just can't remove it altogeather. There's several reason why a customer would want to remove cc info. Some simply don't trust technology to protect the info. Others are just happy to pay using vouchers. Some customers will only want cell service for a short period of time like a month or two. Without credit card info on file, customer can walk away without risk.

tmvdb91
Great Neighbour / Super Voisin

Thanks everyone, I have sent a message to CS_Agents.

Cheetah24
Town Hero / Héro de la Ville

If you only have one payment method it cannot be removed I believe, but if you add another payment method the previous one can be removed. Also you can ask a customer service agent to remove it for you if you wish; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

While they probably will honor the request (I cannot guarantee as I haven't done this); having no payment method also means your subscription will cancel or won't go through.

Handy1
Mayor / Maire

@tmvdb91  Sorry only support can remove the credit card on file 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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