Payment Method Update

[Ccanakis]

I need to update my payment method but every time I try, it says “Oops! An error occurred, please try again later”. 
I attempted to update my payment method 1 month ago and thought that something was wrong with the website. I have since tried numerous times on different devices and I keep getting the same method. Very frustrating so if someone can give me guidance, that would be appreciated. 

[softech · Accepted solution]

@Ccanakis   couple things to try

1. try using Inocgnito mode
2. Try using a browser you have never use before
3. try on a desktop or laptop computer

if that still does not work, since it has been over a month, I guess you really need to  open ticket with support to sort this out

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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