Payment Concerns

[Hallsy1]

I’m not happy to find out that 3 payments were made in February! I ask that a payment be refunded immediately!

[hTideGnow]

HI @Hallsy1 

please check replies above for ways to contact PM support agent

[Hallsy1]

I’m looking at my credit card right now and there was 3 payments for the amount of $28.25, 2 were made on Feb 3 & 1 was made on Feb 6!!

[Hallsy1]

Again, please contact me regarding the over payment made in February against my account!! 

[hTideGnow]

hi @Hallsy1 

there should not be 3 payments. 

usually 2 lines on Payment history is normal, but 3 , it is odd.  Want to share a screenshot of your payment history (remove personal info)?

or ask PM support agent to check and help

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[hairbag1]

@Hallsy1 

Click the orange chat bubble on lower right side of the page to start the process to get Customer Support help.